Order Processing & Fulfillment

Every piece of gear undergoes thorough structural inspection, quality testing, and packaging before dispatch:

• Standard Processing: Please allow 2–4 business days for order verification, quality assurance, and packaging prior to carrier pickup.
• Peak Seasons: Processing times may extend up to 5 business days during holiday sales, new product drops, and peak shopping periods.
• Standard Shipping Rate: We offer a flat-rate shipping fee of $5.99 on standard worldwide deliveries (or free shipping during promotional site-wide events).

Estimated Transit Timelines

Transit begins once the carrier scans your parcel. Estimated delivery windows by region:

*Please note: Transit times are realistic estimates and may be subject to weather disruptions, remote postal routing, or regional customs inspections.

Parcel Tracking & Notifications

As soon as your shipment is dispatched, an automated shipping confirmation email containing your direct tracking link will be sent to your checkout email.

• Initial tracking events typically take 24–72 hours to sync on carrier tracking portals after label generation.
• If tracking shows no immediate movement, your parcel is securely in transit between air transit hubs.

Customs, Duties & Import Taxes

All cross-border orders are dispatched under DDU (Delivered Duty Unpaid) terms:

• Any local customs duties, clearance fees, or import tariffs assessed by destination border authorities remain the responsibility of the recipient.
• Individual consumer shipments generally fall below national duty thresholds, but local customs regulations vary by jurisdiction.

Address Corrections & Order Modifications

Our automated order handling system queues orders rapidly. If you need to update a delivery address or adjust an order, email us at service@gracenour.com within 12 hours of placement. Once an order is assigned a fulfillment label, routing alterations cannot be executed.